Data Protection Statement


KITATORI SA places great importance on protecting your privacy.

This privacy policy describes the processing of personal data collected through our site.

By using our site, you agree to this privacy policy in conjunction with the general terms and conditions of sale. In the event of any discrepancies between the provisions of these and the privacy policy, the latter shall prevail.


1. Personal data

Personal data is information relating to the personal or material condition of an identified or identifiable natural person, e.g. your name, address, telephone number. Information that is not directly or indirectly related to you is not personal data. We collect and use it to optimise our site and improve its usability.


Collection of personal data

If you wish to order products from our site, we require the following information:


Call form

First name Last name


Date of birth

Telephone number

Email address

Language of correspondence

Type of payment


You provide us with this personal data by registering as a visitor or by opening a personal customer account.

Our website's server also saves, by default, the connection data of users, the pages they visit, the date and duration of the visit, the types of browser and operating system used and the site from which they arrived at ours. This data is stored in an anonymous form, so it is impossible to link it to an identifiable person from the outset.


2. Cookies, tracking and other technologies related to the use of our site



We use cookies to enhance your enjoyment of our site. These cookies help us to optimise the organisation of the site, to facilitate navigation and, in general, to maximise its user-friendliness. Cookies are text files that are stored on the user's hard drive when they visit a website. They enable us to store information for a certain period of time and to identify the user's PC. If you accept our cookies, they will remain on your PC until you delete them. You can disable the collection and storage of your data by this service at any time on your browser.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google"). Google Analytics uses cookies that are stored on your computer to analyse how you use our website. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the USA and stored there. Google claims not to mix the IP address transmitted by your browser within the framework of Google Analytics with other batches of data, but to synchronise it with other Google system technologies such as DoubleClick, for example (see details in the section on user-specific online advertising below). It also states that it will only pass on this data to third parties in order to comply with a legal requirement or in the context of processing contractual data. By using our website, you agree to the processing of data about you by Google in the manner described above and for the purpose stated. You can prevent the storage of cookies by changing your browser settings. You can also prevent the capture and processing of data by Google by downloading and installing the browser plug-in available here: For more information on the terms of use and data protection, go here: or here:


Microsoft Bing Ads

Our site uses conversion tracking from Bing Ads (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). When you click on a Bing ad, a cookie is stored on your PC. This cookie enables both Bing and the site operator to know that you have arrived at our site via a Bing ad. We would like to point out that your IP address will also be recorded during this process. If you do not wish to take part in this tracking operation, you can refuse to accept the cookie by changing your browser settings. You can also deactivate the cookie by following the link below: More information about data protection and the cookies used by Microsoft Bing can be found on the Microsoft website:


Social plug-ins

Our site uses social plug-ins from third parties such as Facebook, Twitter or Pinterest. These plug-ins bear the logo of the provider and may take the form of a "like", "Pinterest" or "Twitter" button. When you visit a site containing such a plug-in, your browser establishes a direct relationship with the provider's computers. The content of the plug-in is then transmitted directly to your browser, which integrates it into the site. The integration of the plug-in signals to the provider that you have visited our site. If you have an account with the provider and are logged in, the provider can link the visit to your profile. When you interact with a plug-in (by clicking "Like" or leaving a comment), your browser reports this directly to the provider, who records the information. If you log out, the provider will continue to collect anonymous data through the plug-in and set cookies. When you log back into the provider's site, this data can be attached to your profile. To learn more about a provider's collection and use of your data, your rights in this regard, and how you can protect your privacy, please see the provider's data protection information.

Facebook Ireland Ltd. bzw. Facebook, Inc.:

Cold Brew Labs Inc. bzw. Pinterest Inc.:

Twitter Inc. bzw:

If you do not want providers to collect data about you through these cookies, you can select the Block third-party cookies option in your browser settings. Your browser will no longer send cookies to the server in case of embedded content from other providers.



In your customer account, you have the option to subscribe to our free newsletter. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter.


Contact form

On our website you have the possibility to contact us via the contact page. Personal data such as calling form, first name, last name, email address and reason for your request must be provided so that we can respond to you.


3. Transmission of data to third parties

Your personal data will not be passed on, sold or otherwise transferred to external third parties, except (a) if required for the processing of orders (e.g. for delivery), (b) if you have previously consented to this, (c) when required by law or court order (d) in the event of a sale of our business.


4. Data security

Data transmission is via a secure SSL connection, so that no unauthorized third party can access it. Our website is hosted by a Swiss provider, the data is stored on a server in Switzerland.


5. Duration of retention of personal data

We process and store your personal data for as long as is necessary for the performance of our contractual and legal obligations or for the purposes pursued by the processing and beyond that period in accordance with legal retention and documentation obligations. We may retain personal data for the period during which claims may be made against us and because we are required to do so by law or by legitimate business interests.


6. Right of access and withdrawal

You have the right to object at any time to your personal data being archived, unless there is a contractual or legal provision against this. On request, we will provide you with information about the data stored about you. You also have the right to correct, delete and block your personal data. The deletion of such data may be subject to legal requirements, particularly in the case of data required for accounting purposes. The data will be deleted if none of the above reasons require archiving. If you have any questions regarding your personal data, please contact us at


7. Changes

We reserve the right to change this privacy statement at any time without notice. The valid version is the one published on our website.




Version 05/2021

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