KITATORI SA, Route des Mouresses 19, 1965 Savièse, as operator of the website, attaches great importance to the protection of your privacy and undertakes to comply with the provisions of the Federal Data Protection Act.

This privacy policy explains what personal data we collect from you and how we use it.

1. Consultation of the site

Our website server temporarily records each access to enable use of our website, to guarantee system security and for internal statistical purposes. Users' connection data, the pages they visit, the date and duration of the visit, the types of browser and operating system used and the site from which they arrived on our site. This data is recorded in anonymous form.

2. Ordering in the online shop:

When you place an order on our site, you can do so as a guest or create a customer account. We collect personal data about you such as:

- Salutation

- First & last name

- Your postal address

- e-mail address

- Telephone number

- Date of birth

- Language of correspondence

We will use the information you provide for the purposes described in this Privacy Policy to which you consented at the time your data was obtained. Your personal data will be used to fulfil the contract, in particular to process your orders, deliver the products and ensure payment is made correctly.

If you provide personal data of other persons, for example for a different recipient, we will only ask you to provide the recipient's personal data if you are entitled to do so under applicable data protection laws and if the data subject consents to you providing their personal data for processing purposes.

3. Customer account

When creating your customer account, we collect data such as:

- Salutation

- First & last name

- postal address

- e-mail address

- Telephone number

- Date of birth

- Language of correspondence

The data is collected in order to provide you with direct, password-protected access to your basic data stored in our system. You can consult your completed and current orders or manage your personal data.

4. Contact form

On our website, you can contact us via the contact page. Personal data such as the call form, first name, surname, e-mail address and the reason for your request must be provided so that we can reply to you.

5. Transmission of data to third parties

Your personal data will not be passed on, sold or otherwise transferred to external third parties, except (a) if required to process orders (e.g. for delivery), (b) if you have given your prior consent, (c) if required by law or court order (d) in the event of the sale of our business.

POWERPAY - Purchase on invoice

When you choose to purchase on invoice with the option of partial payment (POWERPAY), we pass on your personal data to MF Group. Information on the use of your data is available on the page:

Trustpilot - Evaluation of services and/or products

KITATORI may contact you by e-mail to invite you to evaluate all the services and/or products you have received from us in order to gather your opinion and improve our services and products. We use an external company, Trustpilot A/S ("Trustpilot"), to collect your feedback, which means that we will share your name, e-mail address and reference number with Trustpilot for the Purpose. If you want to know more about how Trustpilot handles your data, you can read their privacy policy here.

6. Cookies, tracking and other technologies related to the use of our site


We use cookies to make your visit to our site more enjoyable. These cookies help us to optimise the organisation of the site, facilitate navigation and, in general, maximise its user-friendliness. Cookies are text files that are stored on the user's hard drive when they visit a website. They make it possible to store information for a certain period of time and to identify the user's PC. You can deactivate the collection and storage of your data by this service at any time using your browser. Deactivating cookies may prevent you from using all the functions of our site.

Google Analytics

Google Analytics is provided by Google Inc, an Alphabet Inc. company based in the United States. Before the data is transmitted to the provider, the IP address is abbreviated by activating IP anonymization ("anonymizeIP") on this website within the Member States of the European Union or in other signatory states of the Agreement on the European Economic Area. Google will not associate the anonymised IP address transmitted by your browser within the framework of Google Analytics with any other data. In exceptional cases, the full IP address will be transmitted to a Google server in the USA and abbreviated there. In this case, we provide contractual guarantees that Google Inc. complies with an adequate level of data protection. Google Inc. does not associate the IP address with any other user data. Further information on the web analytics service used by Google can be found on the Google Analytics website. To find out how to prevent your data being processed by the web analytics service, please visit

7. Right of access and withdrawal

You have the right to object at any time to your personal data being archived, unless there is a contractual or legal provision to the contrary. On request, we will inform you of the data archived concerning you. You also have the right to correct, delete and block your personal data. Deletion may be subject to legal requirements, particularly in the case of data required for accounting purposes. Data will be deleted if none of the aforementioned reasons require it to be archived. If you have any questions about your personal data, please contact us at

8. Data security

We attach great importance to security in order to protect your personal data. Data is transmitted via a secure SSL connection, our website is hosted by a Swiss provider and the data is stored on a server in Switzerland. We advise you always to keep your access data confidential and to close the browser window when you have finished your session, especially if you are not the only person using the computer or if you are using a computer in a public place.

9. Data storage

We process and store your personal data for as long as is necessary for the performance of our contractual and legal obligations or for the purposes for which the data is processed and beyond that period in accordance with legal retention and documentation obligations. We may retain personal data for the period during which claims may be made against us and because we are required to do so by law or by legitimate business interests.

Updated: 31 August 2023

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